Refund policy

Refunds will only be authorised if the file we have supplied is found to be faulty – and only then if we are notified on the same day. Refunds will not be issued for any of the following:
  1. Non-payment from your customer
  2. If your customer is selling the car
  3. If your customer has not returned from the test drive
  4. If you have used a clone tool which then won’t apply the correct checksum
  5. Mistaken read file upload to MobileECOtuning
  6. File upload to mobileECOtuning during out of office hours and being unable to wait for a return
A false request for a refund will result in immediate exclusion from our website and services.